Shipping policy
Shipping policy
With customers worldwide, Ortmedy™ works with reliable and efficient shipping carriers to dispatch orders promptly. Your order will be shipped with tracking so you can follow its delivery from dispatch to arrival.
WHAT ARE THE DELIVERY TIMES TO MY LOCATION?
USA: 4–14 business days
Australia: 3–12 business days
Canada: 5–15 business days
New Zealand: 5–15 business days
United Kingdom: 5–15 business days
Europe: 5–15 business days
Other countries: 12–22 business days
Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs processing, or other circumstances outside our control.
HOW LONG IS THE PROCESSING TIME?
Orders are typically processed and shipped within 24–96 hours.
We do not ship orders on weekends.
HOW LONG IS THE PROCESSING TIME?
Orders are processed and shipped within 24–96 hours.
We do not ship orders on weekends.
WHERE CAN I FIND MY TRACKING NUMBER?
Once your order has been shipped, you will automatically receive a shipping confirmation email containing your tracking number.
If you haven't received your tracking number or it isn't working, don't worry. Contact us at support@ortmedy.com and we'll be happy to help.
If you need any additional information regarding your shipment, please email support@ortmedy.com and our Customer Care team will assist you.
DO YOU SHIP WORLDWIDE?
Yes — we ship worldwide. All of our available shipping options include tracking, so you can follow your order throughout its journey.
WHY DID ONLY PART OF MY ORDER ARRIVE?
In some cases, your order may be shipped from multiple distribution centers. This means your items may arrive in separate packages and at different times.
If you have received only part of your order, please don't worry. Contact our Customer Care team at support@ortmedy.com and we'll provide you with the tracking information for your remaining package(s).
I INSERTED A WRONG ADDRESS AT CHECKOUT, WHAT NOW?
Please make sure your full shipping address is entered correctly at checkout before completing your order. Customer input errors may result in your order not being delivered.
Ortmedy™ is not responsible for lost or stolen packages confirmed to have been delivered to the address provided at checkout.
If you contact us regarding a delivery issue, we can provide the delivery confirmation, tracking information, and shipping carrier details associated with your order so you can investigate the issue with the carrier.
WHAT IS THE MAXIMUM DELIVERY TIME?
The maximum estimated delivery timeframe is 60 days. If your order has not arrived within this timeframe, please contact our Customer Care team so we can investigate the shipment and determine the appropriate next steps.
UNEXPECTED DELAYS
In some cases, delivery may take longer than the standard shipping times stated above. Delays can occur due to factors outside our control, including international customs processing, holidays, carrier disruptions, severe weather, or other unforeseen circumstances.
If your package appears to be taking unusually long to arrive, please contact us at support@ortmedy.com and our Customer Care team will help investigate the shipment and work with you toward a resolution.